1. Introduction and Acceptance
These Terms of Service ("Terms") govern your use of Nexora AI Limited's services, software, and website. By accessing or using our services, you agree to these Terms.
If you don't agree with any part of these Terms, you cannot use our services.
We may update these Terms at any time. Continued use after updates means you accept the new Terms.
2. About Nexora AI
Nexora AI Limited is a UK company providing AI automation solutions for businesses. We're based in London, United Kingdom.
Our Services Include:
• AI voice agents for customer interactions
• Chatbot development and deployment
• Workflow automation systems
• Social media automation tools
• Custom AI solutions for business operations
3. Who Can Use Our Services
Eligibility Requirements:
• You must be 18 years or older
• You must represent a legitimate business entity
• You must have authority to enter into these Terms
• Your use must comply with all applicable laws
Business Use Only: Our services are designed for business operations and commercial use.
4. Your Account and Responsibilities
Account Setup:
•Provide accurate and complete information
• Keep your login credentials secure
• Update information when it changes
• Notify us immediately of any security breaches
Your Responsibilities:
• Use services only for lawful business purposes
• Don't share your account with unauthorized users
• Don't attempt to reverse engineer our software
• Don't use our services to harm others or violate laws
• Don't interfere with our systems or other users' access
5. Service Scope and Availability
What We Provide:
• AI automation solutions as described in your service agreement
• Technical support during business hours
• Regular system maintenance and updates
• Data security and backup services
Service Limitations:
• We aim for 99.9% uptime but don't guarantee uninterrupted service
• Maintenance windows may cause temporary unavailability
• Third-party integrations may affect service performance
• Some features may be region-specific
Service Changes:
We may modify, suspend, or discontinue services with 30 days' notice. Critical security updates may be implemented immediately.
6. Payment Terms
Pricing and Billing:
• Fees are as stated in your service agreement
• Billing occurs monthly or annually as selected
• All prices are in GBP unless otherwise stated
• Prices may change with 30 days' notice
Payment Methods:
• We accept major credit cards and bank transfers
• Payments are processed through secure third-party providers
• Failed payments may result in service suspension
Refund Policy:
• Setup fees are non-refundable
• Monthly subscriptions: Full refund if cancelled within 14 days
• Annual subscriptions: Pro-rated refund for unused months
• Custom development work: Refunds based on project agreement
7. Intellectual Property Rights
Our Property:
• All software, algorithms, and AI models remain our property
• You receive a license to use our services, not ownership
• Our trademarks and branding cannot be used without permission
• We retain rights to all improvements and developments
Your Content:
• You retain ownership of data you provide to us
• You grant us license to use your data to provide services
• You're responsible for ensuring you have rights to all content
• We may use aggregated, anonymized data for service improvement
Confidentiality:
Both parties agree to protect confidential information shared during the business relationship.
8. Data Protection and Privacy
Data Handling:
• We process your data according to our Privacy Policy
• We implement industry-standard security measures
• We comply with UK GDPR and data protection laws
• You control your data and can request deletion
Data Location:
Your data is stored in secure facilities within the UK and EU. We may use trusted partners for specific services.
9. Warranties and Disclaimers
What We Promise:
• Services will perform substantially as described
• We'll use reasonable care and skill in providing services
• We'll comply with applicable laws and industry standards
What We Don't Promise:
• No Warranty of Uninterrupted Service: Technical issues may occur
• No Warranty of Specific Results: AI performance may vary
• No Warranty of Third-Party Services: We can't control external integrations
• No Warranty of Data Accuracy: You're responsible for data quality
Disclaimer:
Except as explicitly stated, services are provided "as is" without warranties of any kind.
10. Limitations of Liability
Financial Limits:
Our total liability to you is limited to the fees paid in the 12 months before the claim arose.
Excluded Damages:
We're not liable for:
• Lost profits or business opportunities
• Data loss (beyond our backup obligations)
• Indirect or consequential damages
• Third-party claims against you
• Service interruptions beyond our control
Your Responsibility:
You're responsible for:
• Backing up critical data
• Testing integrations before full deployment
• Training your team on proper system use
• Complying with applicable laws and regulations
11. Indemnification
You agree to defend and hold us harmless from claims arising from:
• Your use of services in violation of these Terms
• Your data or content violating third-party rights
• Your business operations or customer interactions
• Your failure to comply with applicable laws
This doesn't apply to claims caused by our negligence or willful misconduct.
12. Termination
Your Right to Terminate:
• Cancel monthly services with 30 days' notice
• Cancel annual services at renewal
• Request immediate termination for material breach by us
Our Right to Terminate:
• For non-payment after 15 days' notice
• For material breach that isn't cured within 30 days
• For illegal use or violation of these Terms
• With 60 days' notice for convenience
Effect of Termination:
• Services stop at termination date
• You can export your data for 30 days after termination
• Outstanding fees remain due
• Confidentiality obligations continue
13. Dispute Resolution
Informal Resolution:
Contact us first to resolve disputes informally. Many issues can be solved quickly through direct communication.
Formal Process:
If informal resolution fails:
• Mediation: We'll attempt mediation through a recognized UK mediation service
• Arbitration: Unresolved disputes go to binding arbitration under UK Arbitration Act 1996
•Court Proceedings: Only for urgent injunctive relief or small claims
Class Action Waiver:
You agree to resolve disputes individually, not as part of class actions or group proceedings.
14. Governing Law
These Terms are governed by English law. UK courts have jurisdiction over any legal proceedings.
15. General Provisions
Entire Agreement:
These Terms, your service agreement, and our Privacy Policy constitute the complete agreement between us.
Severability:
If any provision is unenforceable, the remainder of these Terms stays in effect.
Assignment:
We may assign these Terms to affiliates or in business transfers. You cannot assign your rights without our consent.
Waiver:
Failure to enforce any provision doesn't waive our right to enforce it later.
Force Majeure:
Neither party is liable for delays caused by circumstances beyond reasonable control.
Notices:
Legal notices must be sent to the addresses in your service agreement or these Terms.
16. Contact Information
For General Questions:
Email: team@nexoraai.agency
Website: nexoraai.agency/consultation
For Legal Matters:
Nexora AI Limited
Legal Department
London, United Kingdom
Email: legal@nexoraai.com
Business Hours:
Monday-Friday, 9:00 AM - 6:00 PM GMT
17. Definitions
"Services" means all AI automation solutions, software, and support provided by Nexora AI.
"You/Your" means the individual or entity using our services.
"Content" means data, text, images, and other materials you provide to us.
"Confidential Information" means non-public business information disclosed between parties.
"Force Majeure" means events beyond reasonable control, including natural disasters, government actions, or technical failures.
By using Nexora AI's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.