Privacy Policy
Introduction
Nexora AI Limited ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our AI automation services, visit our website, or interact with our business.
We are based in London, United Kingdom, and operate under UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy applies to all users of our services, website visitors, and anyone who provides us with personal information.
What Information We Collect
Information You Provide Directly
• Contact Details: Name, email address, phone number, company name, and job title
• Business Information: Company size, industry, operational challenges, and automation requirements
• Communication Records: Messages, calls, and meeting notes from consultations
• Account Information: Login credentials and service preferences
• Payment Information: Billing details and transaction records (processed through secure third-party providers)
Information We Collect Automatically
• Website Usage: Pages visited, time spent, clicks, and navigation patterns
• Device Information: IP address, browser type, device type, and operating system
• Performance Data: Service usage metrics and system interactions
• Cookies and Tracking: As detailed in our Cookie Policy below
Information from Third Parties
• Lead Generation: Contact details from legitimate business directories and networking platforms
• Integration Data: Information from your existing business systems (with your consent)
• Referral Information: Details from business partners and referrals
How We Use Your Information
We use your personal information for these specific purposes:
Service Delivery
• Providing AI automation solutions and technical support
• Customizing services to meet your business needs
• Monitoring and improving service performance
• Communicating about service updates and maintenance
Business Operations
• Processing payments and managing accounts
• Conducting consultations and demonstrations
• Analyzing usage patterns to enhance our offerings
• Maintaining security and preventing fraud
Marketing and Communication
• Sending relevant service information and updates
• Sharing industry insights and best practices
• Inviting you to webinars and events
• Following up on inquiries and leads
Legal Compliance
• Meeting regulatory requirements
• Responding to legal requests
• Protecting our rights and interests
• Ensuring data security and privacy
Legal Basis for Processing
We process your personal information based on:
• Consent: When you agree to marketing communications or optional services
• Contract: To deliver services you've requested or purchased
• Legitimate Interests: For business development, security, and service improvement
• Legal Obligation: To comply with applicable laws and regulations
Data Sharing and Third Parties
We share your information only in these circumstances:
Service Providers
• Technical Partners: Cloud hosting, data storage, and system integration providers
• Payment Processors: Secure payment handling services
• Communication Tools: Email platforms, CRM systems, and meeting software
• Analytics Services: Website and service performance monitoring tools
All third-party providers are contractually bound to protect your data and use it only for specified purposes.
Business Transfers
In the event of a merger, acquisition, or business sale, your information may be transferred to the new entity under the same privacy protections.
Legal Requirements
We may disclose information when required by law, court order, or to protect our legal rights and the safety of others.
Data Security
We implement robust security measures to protect your information:
Technical Safeguards
• Encryption: All data is encrypted in transit and at rest
• Access Controls: Multi-factor authentication and role-based permissions
• Network Security: Firewalls, intrusion detection, and secure connections
• Regular Testing: Security assessments and vulnerability scanning
Operational Safeguards
• Staff Training: Regular privacy and security education for all employees
• Data Minimization: We collect and retain only necessary information
• Incident Response: Procedures for detecting and responding to security breaches
• Vendor Management: Due diligence and ongoing monitoring of third-party providers
Data Retention
We retain your personal information for as long as necessary to:
• Provide ongoing services and support
• Meet legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records and analytics
Specific retention periods:
• Customer Data: Retained during service relationship plus 7 years for legal purposes
• Marketing Data: Retained until you withdraw consent or we determine it's no longer relevant
• Website Analytics: Aggregated data retained indefinitely; personal identifiers removed after 26 months
Your Rights
Under UK data protection law, you have these rights:
Access and Portability
• Right to Access: Request copies of your personal information
• Data Portability: Receive your data in a structured, machine-readable format
Correction and Deletion
• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information (subject to legal requirements)
Processing Controls
• Right to Object: Stop processing for marketing purposes or legitimate interests
• Right to Restrict: Limit how we use your information in certain circumstances
• Withdrawal of Consent: Remove consent for processing at any time
Automated Decision-Making
You have the right not to be subject to decisions based solely on automated processing that significantly affects you.
To exercise your rights, contact us using the details provided below. We will respond within one month of receiving your request.
Cookies and Tracking
We use cookies and similar technologies to:
• Essential Functions: Enable website features and maintain security
• Performance Analytics: Understand how visitors use our website
• Personalization: Remember your preferences and customize content
• Marketing: Deliver relevant advertisements and measure campaign effectiveness
Cookie Categories
• Strictly Necessary: Required for website operation (cannot be disabled)
• Functional: Enhance user experience and remember preferences
• Analytical: Help us understand website usage and improve performance
• Marketing: Track visitors across websites for advertising purposes
You can control cookies through your browser settings or our cookie consent tool. Disabling certain cookies may limit website functionality.
International Data Transfers
When we transfer your data outside the UK, we ensure appropriate safeguards through:
• Adequacy Decisions: Transfers to countries with adequate protection levels
• Standard Contractual Clauses: EU-approved contract terms for data protection
• Certification Schemes: Transfers under recognized privacy frameworks
Children's Privacy
Our services are designed for businesses and are not intended for individuals under 18. We do not knowingly collect personal information from children. If we discover we have collected a child's information, we will delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements. We will:
• Post the updated policy on our website
• Notify you of material changes via email or service notifications
• Indicate the effective date of changes
Continued use of our services after changes take effect constitutes acceptance of the updated policy.
Contact Information
For questions, concerns, or requests regarding this Privacy Policy or your personal information:
Nexora AI Limited
Data Protection Officer
London, United Kingdom
Email: team@nexoraai.agency
Phone: +44 (0) 20 XXXX XXXX
Website: Contact form available at nexoraai.com/contact
Supervisory Authority
If you're not satisfied with our response, you can lodge a complaint with the UK's Information Commissioner's Office (ICO):
• Website: ico.org.uk
• Phone: 0303 123 1113
• Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Definitions
Personal Information: Any data that identifies or can be used to identify an individual
• Processing: Any operation performed on personal data, including collection, storage, and use
• Data Controller: The entity that determines the purposes and means of processing personal data
• Data Processor: The entity that processes personal data on behalf of the data controller
This Privacy Policy demonstrates our commitment to protecting your privacy while delivering exceptional AI automation services. We regularly review our practices to ensure we maintain the highest standards of data protection.